Help & FAQ

Ascot Wholesale can arrange product samples. Sometimes, you may require a sample before reaching the ultimate purchase choice when acquiring products.

Please contact our sales team, who will be pleased to discuss your requirements.

If your order is large, do not hesitate to contact our sales team. They will be happy to review your order and prices.

We offer a price-match promise and constantly endeavour to provide our products at competitive prices.

If you feel we have been overcharging or our prices seem unreasonable, please contact our sales team, who will be delighted to discuss this further.
Please be aware that prices are subject to change at our discretion due to constant price increases by manufacturers.

Please contact our sales team; they will happily arrange an exchange.

Please carefully read our returns policy. You can contact our sales team, who will be pleased to arrange to exchange them.

If the package shows visible damage on arrival, you must mark ‘Box Damaged‘ on the courier’s delivery record.

When you receive your order, it is crucial to contact our sales team within 24 hours. We can only receive credit notifications within this timeframe.

If any items are missing, please notify Ascot Wholesale within 48 hours of receiving the order for credit or replacement.

Please get in touch with our sales team who will be pleased to make arrangements to exchange them, or will be able to explain the reason for the change.

Please carefully read our returns policy.

You can return the item for a refund within 14 days of receiving it, as long as it’s still in its original packaging and good condition.

Please note that the credit for the returned goods will be reduced by a carriage and restocking fee of up to 25% of the value of the returned items.

Ascot Wholesale does not operate a sale or return policy and will, therefore, not accept returns of goods unless agreed to in writing by Ascot Wholesale.

Customers can only return goods ordered in error to Ascot Wholesale if the company and the customer agree to pay a restocking fee.

The fee covers the company’s administrative and other costs in accepting the returned goods.

If the goods are defective when you receive them, we will arrange for them to be collected and give you the option of a replacement item or part.