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Cancellation Policy

Please note that until recently Ascot Wholesale Ltd have not charged a fee for the cancellation of orders placed on the website. Unfortunately due to an increase of cancellations of orders we are now having to apply charges due to the high costs we are incurring (Credit card charges, phone calls, admin work etc).

A minimum fee of 10% (of total order value) will be charged on all orders cancelled with Ascot Wholesale Ltd. This could increase up to 25% depending on the status of the order and whether the goods have to be returned to the manufacturer. Also please note additional delivery charges may be incurred for goods to be collected and returned to Ascot Wholesale Ltd. 

Due to the ever-increasing instances of identity theft and credit card fraud Ascot Wholesale will be screening all Internet orders for potential fraudulent credit card transactions. Any transactions that do not meet our secure payment criteria will be subject to further security checks and the cardholder may be requested to prove that the transaction is legitimate. Any orders that are cancelled due to lack of supportive evidence relating to the credit card will also be subject to the above cancellation fee. 

Ascot Wholesale would therefore advise any potential customers to check the information provided at the time of purchase, as any mistakes relating to incorrect credit card addresses or information will be subject to further checks being made before goods can be dispatched. Tthis may result in extended delivery timescales. 

If you have any queries or require any further information please do not hesitate to contact our order processing team on 01256 769990.

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